Our Customers Love Fabric Universe!
Here’s What They Think and How We Compare to Other Fabric Stores
“I’ve been meaning to post this for the last couple of days, but it’s been super busy here. So now that it’s quiet(er); I thought I’d take a moment to review both the fabric and my overall experience with Fabric-Universe.com.
First, the fabric. It’s beyond perfect! I ordered one yard each of the Gold Matte Rectangular Sequin Fabric and the Royal Blue Teardrop Sequin Fabric. The color on both are fabulous…very vivid… and the sequins are securely attached to the nylon mesh base fabric. I also received samples of the Purple Teardrop, the Pink Teardrop and the Teal Rectangular fabrics and I’m equally impressed with those colors and construction as well. With the variety or colors/sequin sizes and the available colors; the possibilites for creating some truly stunning outfits for all the different size dolls is incredible.
Now, for the customer service. I can’t say enough good things about my shopping experience. From my very first question through post-delivery followup; the customer service has been superb! I know I’m not alone when it comes to doing a lot of shopping for supplies and such online. It’s a huge part of this hobby and the retail experience in the 21st century. All things being equal, outstanding overall customer service is the one thing that will move me to be a repeat customer with any given seller. That being said; I won’t hesitate to do more business with this store.
Daniel, the young man who assisted me, was wonderful with answering all my questions…and I had *a lot* of them. He made sure my package went out quickly, he made sure I had my tracking number so I’d know where my package was at all times and he touched base with me after I let him know that the package was received. Those may seem like little things, but they’re *huge* for me. Knowing that a company is there for you before a sale, during and after is wonderful.
They offer multiple methods of domestic shipping and offer international shipping as well. And those who are weary of purchasing with CCs with new sellers; payment is through Pay Pal. All big pluses.
All in all; I’m a *super* happy customer.” smiling bouncing smiley."
"I am a designer with clientele in Mexico, Canada and the US and have been doing business with Fabric Universe for over 2 1/2 years. In my line of work schedules are everything and every product we specify is a reflection of our quality of work. I cannot say enough great things about Fabric Universe and the level of professionalism and customer service and level of quality control given to every order I have placed, And there have been many. I have had numerous repeat clients thanks to the level of craftsmanship and quality of material Fabric Universe has delivered, both on time and on budget.
I highly recommend Fabric Universe to anyone and everyone, their prices and selection cannot be beat! Trust me, I’ve checked!"
“It's perfect, and thanks so much for all your help!”
“Getting married in 3 months and have been searching high and low for a specific fabric to add to my wedding dress. Almost gave up and was about to buy a whole new dress when I found fabric universe. Daniel could not be more helpful and accommodating! Answered all my questions swiftly and put my mind at ease. Quality of fabric excellent, my seamstress even ordered extra for herself she was so impressed! Highly recommend Daniel and Fabric Universe.”
Your order has just arrived this morning and I just wanted to say a huge thank you. The fabric is absolutely exceptional as is your service. I can’t wait to start making samples using your beautiful fabric and I will be back very soon to purchase more.
"Just letting you know that I have received the fabric you sent. The fabric is absolutely beautiful, I wasn’t expecting it to be so lovely.Thanking you so much."
“I want to thank you for the amazing customer service you provided me during my transaction with you.”
“Thought I would let you know that I received the fabric today, and it is just beautiful. Thank you.”
“I received the fabric today. I must tell you how VERY impressed I am with the quality of the fabric, the more than reasonable cost, and how quickly my order arrived!!!… Thank you so very much.”
“I love the fabric! It was everything that I’d hoped it would be. Thanks for all your help I really appreciate it. My mom will be stunning in it. Everyone asked where it came from and you know I told them Fabric universe. Thanks again.”
“The most pleasant online experience I have ever had. I frequently purchase fabric from the web and the experience I had with Fabric Universe is nothing short of spectacular.
They answered numerous emails and countless questions very promptly and the fabric was far beyond my expectation. I have no doubt I will be back in the near future and I recommend them to all.”
“You are awesome!!!! Thank you so much for helping me with my 50 yards of beaded bridal lace. I received it so fast. It is truly exquisite, impeccable! Your photos online are really good but holding this lace in my hands is absolutely heaven. The quality and price of this lace is hands down unbeatable. I spent a total of at least 42 hours searching for best price without compromising quality on Internet. I’m located in Georgia and I was really nervous buying online with a newer company all the way in California, but I’m so glad I did. THANK YOU!!!!!”
“I just received the fabric and I wanted to say thank you SO much! It is absolutely stunning!! I cannot wait to see what the finished product looks like! Thank you again!I will be in LA in a few weeks, hopefully I can stop by and check out your other fabrics.”
Wanted to let you know I received the fabric and LOVE it!”
“I have been waiting to leave a comment because I ordered lace from Fabric Universe to attach to my wedding dress and had it sent straight to my seamstress, so I didn’t even have a chance to see it in person. I just went to pick up my dress over the weekend and I was shocked at what a different dress the lace had created. It is soooo beautiful! The beading is so delicate and intricate, I absolutely love it. The seamstress also used the scalloped edge of the lace to create a veil to match the dress. Gorgeous!!! Daniel was amazing throughout the whole process, always quick to answer my questions and very accommodating to all of my needs. I would highly recommend this company to anyone looking to get great fabric at a super price with really unbeatable customer service!”
“Love the fabric, and Daniel was really helpful. Thanks again!”
“I got my fabric today and I’m really happy with my purchase! Thanks again!”
“My order arrived today and it looks great! Thank you.”
“I just wanted to thank you for all your help and very fast responses in regards to the fabric I purchased from you. I received it yesterday in the post. It is everything and more than I expected.
It was an absolute pleasure dealing with you.
Thank you once again for your wonderful service.”